At NorthWestPharmacy.com, your health and the protection of your personal information
is our top priority. We make considerable efforts to safeguard your confidentiality
and protect your personal information.
NorthWestPharmacy.com has been awarded TRUSTe's Privacy Seal signifying that this
TRUSTe's program requirements including transparency, accountability and
choice regarding the collection and use of your personal information. The TRUSTe
program does not cover information that may be collected through downloadable software.
TRUSTe's mission, as an independent third party, is to accelerate online trust among
consumers and organizations globally through its leading privacy trustmark and innovative
or practices, please contact us by email at
CustomerService@NorthWestPharmacy.com, by toll-free telephone at 1-866-539-5330
or by toll-free fax at 1-866-539-5331. If you are not satisfied with our response
you can contact TRUSTe here.
The Types of Personal Information We Collect
To order from this Web site, we request certain personally identifiable information
from you on the registration form. During registration and account creation, you
are required to provide your contact information (such as name, address, phone number
and email address) and you are also required to create a password. We use this information
to contact you about the services on our site in which you have expressed interest.
Once you have created an account, you are then able to order prescription drugs
as well as over the counter drugs. For orders for over the counter drugs, we request
no additional information other than that which has been provided during the registration
and account creation process as mentioned above. To order prescription medications,
we will require additional medical information about the patient (which may be you
or a family member) for whom the prescription has been ordered. This information
includes: height, weight, date of birth, gender, the existence and types of drug
allergies, medications requested, medical history information, details of your existing
medications, prescription information and the name of your primary physician and
his or her contact information.
The choice to provide us with personal information is always yours. However, your
decision to withhold particular details may limit the products and services we are
able to provide and makes it more difficult for us to advise you or suggest appropriate
alternatives. If we are unable to accommodate your request based on the information
that has been provided, we may ask for additional details in order to serve you
best. We may also maintain a file containing contact history that is used for customer
inquiry purposes. We may collect anonymous/non-personal information. Anonymous/non-personal
information is information that cannot be associated with or traced back to a specific
individual or business entity.
The Purposes for which we use Personal Information
We use your or your family member’s personal information to communicate with you,
send you newsletters, enhance your visit to our site, process orders, and effectively
provide the products and services you have requested. We may provide your or your
family members personal information to a Canadian or other physician to review and
approve your prescription. We may use personal information to send you notices and
special offers via email. You may opt out of these emails at any time by clicking
the “unsubscribe” link in these email notices/offers.
We will not furnish personal information to an outside organization for its use
in marketing or solicitation without your prior consent.
We use personal information only for the purposes that we have disclosed to you.
If for any reason your information is required to further a different purpose, we
will notify you and ask you for your consent before we proceed. Only the information
specifically requested is disclosed and we will take precautions to satisfy ourselves
that the authorities who make the request have legitimate grounds to do so. We may
disclose personal information as required by law and when we believe that disclosure
is necessary to protect our rights and/or to comply with a judicial proceeding,
court order, or legal process served on our Web site, if necessary, in certain limited
circumstances such as a medical emergency, suspicion of illegal activity, or to
collect on a delinquent account. We sometimes contract outside organizations to
perform specialized services. Our trusted service suppliers may at times be responsible
for processing and handling some of the information we receive from you. When you
visit our web site, information is not collected that could identify you personally
unless you choose to provide it voluntarily. You are welcome to browse the web site
at any time anonymously and privately without revealing any personal information
We use other third parties such as affiliate dispensing pharmacies and fulfillment centers to fulfill orders,
credit card and ACH check processing companies to bill you for goods and services
and an email service provider to send out emails on our behalf. When you create
an account with us to purchase prescription and non-prescription products, we may
share your name, address and medical profile information (i.e. height, weight, date
of birth, gender, the existence and types of drug allergies, medications requested,
medical history information, details of your existing medications, prescription
information, and the name of your primary physician and his or her contact information.)
These third parties are prohibited from using your personally identifiable information
for promotional purposes.
NorthWestPharmacy.com does not share, sell, rent or trade your personal information
If you no longer wish to receive our newsletter, you may opt-out of receiving them
by following the instructions included in each newsletter or by emailing us at CustomerService@NorthWestPharmacy.com.
We use current technologies and maintain security standards to ensure that your
personal information is protected against unauthorized access, disclosure, inappropriate
alteration or misuse. All safety and security measures are also appropriate to the
sensitivity level of your information. Electronic client files are kept in a secure
environment with restricted access. We manage our server environment appropriately
and our firewall infrastructure is strictly adhered to. Our security practices are
reviewed periodically and we employ current technologies to assist us in protecting
the confidentiality and privacy of your information. In the course of daily operations,
we attempt to restrict access to personal information to authorized employees who
have a legitimate business purpose and reason for accessing it. As a condition of
their employment, all employees of NorthWestPharmacy.com are required to abide by
the privacy standards we have established and to follow all applicable laws and
regulations. Unauthorized access to and/or disclosure of client information by an
employee of NorthWestPharmacy.com is strictly prohibited. All employees are expected
to maintain the confidentiality of personal information at all times and failing
to do so will result in appropriate disciplinary measures, which may include dismissal.
The security of your personal information is important to us. When you enter sensitive
information (such as credit card number or personal health information) on our registration
or order forms, we encrypt that information using secure socket layer technology
Accessing and Amending Your Information
If your or your family members personally identifiable information changes, or if
you no longer desire our service, you may correct or update it by making the change
within the “My Account” section of the site or by emailing our Customer Support
at CustomerService@NorthWestPharmacy.com. We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at CustomerService@NorthWestPharmacy.com. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
A cookie is a small text file that is stored on a user’s computer for record-keeping
cookies to any personally identifiable information you submit while on our site.
We use both session ID cookies and persistent cookies. We use session cookies to
make it easier for you to navigate our site. A session ID cookie expires when you
close your browser. A persistent cookie remains on your hard drive for an extended
period of time. You can remove persistent cookies by following directions provided
in your Internet browser’s “help” file.
If you reject cookies, you may still use our site, but your ability to use some
areas of our site, such as contests or surveys, will be limited.
Third Party Cookies
do not have access or control over these cookies. These third parties use session
ID cookies to make it easier for you to navigate our site, in order for you to use
the shopping cart.
We use local shared objects, also known as Flash cookies, to store your preferences or display content based upon what you view on our site to personalize your visit. Third parties, with whom we partner or provide certain features on our site or to display advertising based upon your Web browsing activity, use Flash cookies to collect and store information.
Flash cookies are different from browser cookies because of the amount of, type of, and how data is stored. Cookie management tools provided by your browser will not remove Flash cookies. To learn how to manage privacy and storage settings for Flash cookies click here.
Links to Other Sites
If you click on a link to a third party site, including on an advertisement, you
will leave the NorthWestPharmacy.com site you are visiting and go to the site you
selected. Because we cannot control the activities of third parties, we cannot accept
responsibility for any use of your personally identifiable information by such third
parties, and we cannot guarantee that they will adhere to the same privacy practices
as NorthWestPharmacy.com. We encourage you to review the privacy statements of any
other service provider from whom you request services. If you visit a third party
website that is linked to NorthWestPharmacy.com, you should read that site’s privacy
statement before providing any personally identifiable information.
Changes in this Privacy Statement
statement, the home page, and other places we deem appropriate so that you are aware
of what information we collect, how we use it, and under what circumstances, if
any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review
it frequently. If we make material changes to this policy, we will notify you here,
by email, or by means of a notice on our home page.
c/o 103 – 20560 56th Avenue
Langley, BC, V3A 3Y8