At NorthWestPharmacy.com Inc., your health and the protection of your personal information
is our top priority. We make considerable efforts to safeguard your confidentiality
and protect your personal information.
owned and operated by NorthWestPharmacy.com Inc. ("NorthWestPharmacy.com"). This privacy
policy describes how NorthWestPharmacy.com Inc. collects and uses the personal information
you provided on our web site: www.NorthWestPharmacy.com. It also describes the choices available
to you regarding our use of your personal information and how you can access and update this information.
Updated: September 24, 2015
NorthwestPharmacy.com has received TRUSTe’s Privacy Seal signifying that this Privacy Statement and our practices have been reviewed for compliance with the TRUSTe program. In order to view our relationship with TRUSTe please visit the validation page visible by clicking on the TRUSTe seal. If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact TRUSTe at https://feedback-form.truste.com/watchdog/request. The TRUSTe program covers only information that is collected through this website www.northwestpharmacy.com.
The Types of Personal Information We Collect
To order from this website, we request certain personal information
from you on the registration form. During registration and account creation, you
are required to provide your contact information (such as name, address, phone number
and email address) and you are also required to create a password. We use this information
to contact you about the services on our site in which you have expressed interest.
Once you have created an account, you are then able to order prescription drugs
as well as over the counter drugs. For orders for over the counter drugs, we request
no additional information other than that which has been provided during the registration
and account creation process as mentioned above. To order prescription medications,
we will require additional medical information about the patient (which may be you
or a family member) for whom the prescription has been ordered. This information
includes: name, height, weight, date of birth, gender, the existence and types of drug
allergies, medications requested, medical history information, details of your existing
medications, prescription information, and the name of your primary physician and
his or her contact information.
The choice to provide us with personal information is always yours. However, your
decision to withhold particular details may limit the products and services we are
able to provide and makes it more difficult for us to advise you or suggest appropriate
alternatives. If we are unable to accommodate your request based on the information
that has been provided, we may ask for additional details in order to serve you
best. We may also maintain a file containing contact history that is used for customer
inquiry purposes. We may collect anonymous/non-personal information. Anonymous/non-personal
information is information that cannot be associated with or traced back to a specific
individual or business entity.
The Purposes for Which We Use Personal Information
We use your or your family members' personal information to communicate with you,
send you newsletters, enhance your visit to our site, process orders, and effectively
provide the products and services you have requested. We may provide your or your
family members personal information to a licensed physician to review and
approve your prescription. We may use personal information to send you notices and
special offers via email. You may opt out of these emails at any time by clicking
the "unsubscribe" link in these email notices/offers.
We will not furnish personal information to an outside organization for its use
in marketing or solicitation without your prior consent.
We use personal information only for the purposes that we have disclosed to you.
If for any reason your information is required to further a different purpose, we
will notify you and ask you for your consent before we proceed. Only the information
specifically requested is disclosed and we will take precautions to satisfy ourselves
that the authorities who make the request have legitimate grounds to do so. We may
disclose personal information as required by law and when we believe that disclosure
is necessary to protect our rights and/or to comply with a judicial proceeding,
court order, or legal process served on our website, if necessary, in certain limited
circumstances such as a medical emergency, suspicion of illegal activity, or to
collect on a delinquent account. We sometimes contract outside organizations to
perform specialized services. Our trusted service suppliers may at times be responsible
for processing and handling some of the information we receive from you. When you
visit our website, information is not collected that could identify you personally
unless you choose to provide it voluntarily. You are welcome to browse the website
at any time anonymously and privately without revealing any personal information
If NorthWestPharmacy.com is involved in a merger, acquisition, or sale of all or a portion
of its assets, you will be notified via email and/or a prominent notice on our web site of
any change in ownership or uses of your personal information, as well as any choices you may
have regarding your personal information.
We use other third parties such as affiliate dispensing pharmacies and fulfillment centers to fulfill orders,
ACH check processing companies to bill you for goods and services,
and an email service provider to send out emails on our behalf. When you create
an account with us to purchase prescription and non-prescription products, we may
share your name, address and medical profile information (i.e. height, weight, date
of birth, gender, the existence and types of drug allergies, medications requested,
medical history information, details of your existing medications, prescription
information, and the name of your primary physician and their contact information).
These third parties are prohibited from using your personal information
for promotional purposes.
NorthWestPharmacy.com does not share, sell, rent or trade your personal information
If you no longer wish to receive our newsletter, you may opt-out of receiving them
by following the instructions included in each newsletter or by emailing us at [email protected].
We use current technologies and maintain security standards to ensure that your
personal information is protected against unauthorized access, disclosure, inappropriate
alteration or misuse. All safety and security measures are also appropriate to the
sensitivity level of your information. Electronic client files are kept in a secure
environment with restricted access. We manage our server environment appropriately
and our firewall infrastructure is strictly adhered to. Our security practices are
reviewed periodically and we employ current technologies to assist us in protecting
the confidentiality and privacy of your information. In the course of daily operations,
we attempt to restrict access to personal information to authorized employees who
have a legitimate business purpose and reason for accessing it. As a condition of
their employment, all employees of NorthWestPharmacy.com are required to abide by
the privacy standards we have established and to follow all applicable laws and
regulations. Unauthorized access to and/or disclosure of client information by an
employee of NorthWestPharmacy.com is strictly prohibited. All employees are expected
to maintain the confidentiality of personal information at all times and failing
to do so will result in appropriate disciplinary measures, which may include dismissal.
Accessing and Amending Your Information
If your or your family members personal information changes, or if
you no longer desire our service, you may correct or update it by making the change
within the "My Account" section of the site or by emailing our Customer Support
at [email protected].
If you wish to cancel your account or request that we no longer use your information to provide you services,
contact us at [email protected]. We will respond to your request within a reasonable timeframe.
We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
Your family members may contact us at [email protected] to request that we remove
their information from our database.
Technologies such as: cookies, beacons, tags and scripts are used by NorthWestPharmacy.com and our
affiliates, analytics or service providers. These technologies are
used in analyzing trends, administering the site, tracking users' movements around the site, and to
gather demographic information about our user base as a whole. We may receive reports based on the
use of these technologies by these companies on an individual as well as aggregated basis.
individual browser level. If you reject cookies, you may still use our site, but your ability to use some
features or areas of our site may be limited.
As is true of most web sites, we gather certain information automatically and store it in log files. This
information may include internet protocol (IP) addresses, browser type, internet service provider (ISP),
referring/exit pages, operating system, date/time stamp, and/or clickstream data.
We do not link this automatically collected data to other information we collect about you.
Third parties, with whom we partner or provide certain features on our site or to display advertising based
upon your Web browsing activity, use LSOs such as HTML5 to collect and store information. Various browsers may offer their own management tools for removing HTML5 LSOs.
We partner with a third party to either display advertising on our web site or to manage our
advertising on other sites. Our third party partner may use technologies such as cookies to
gather information about your activities on this site and other sites in order to provide you
advertising based upon your browsing activities and interests. If you wish to not have this
information used for the purpose of serving you interest-based ads, you may opt-out by clicking
here (or if located
in the European Union click here).
Please note this does not opt you out of being served ads. You will continue to receive generic ads.
Links to Other Sites
If you click on a link to a third party site, including on an advertisement, you
will leave the NorthWestPharmacy.com site you are visiting and go to the site you
selected. Because we cannot control the activities of third parties, we cannot accept
responsibility for any use of your personal nformation by such third
parties, and we cannot guarantee that they will adhere to the same privacy practices
as NorthWestPharmacy.com. We encourage you to review the privacy statements of any
other service provider from whom you request services. If you visit a third party
website that is linked to NorthWestPharmacy.com, you should read that site’s privacy
statement before providing any personal information.
Social Media Widgets
Our web site includes Social Media Features, such as Twitter button and Widgets, such as the Share this
button or interactive mini-programs that run on our site. These features may collect your IP address,
which page you are visiting on our site, and may set a cookie to enable the Feature to function
properly. Social Media Features and Widgets are either hosted by a third party or hosted directly on
Meet Our Patients page/Testimonials
We display personal testimonials of satisfied customers on our site in addition to other endorsements.
With your consent we may post your testimonial along with your name. If you wish to update or delete
your testimonial, you can contact us at [email protected].
Changes in this Privacy Statement
statement, the home page, and other places we deem appropriate so that you are aware
of what information we collect, how we use it, and under what circumstances, if
any, we disclose it.
We reserve the right to modify this privacy statement at any time, so please review
it frequently. If we make material changes to this policy, we will notify you here,
by email, or by means of a notice on our home page.
PO Box 56056
Langley, BC, Canada