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Patient Testimonials from NorthWestPharmacy.com

October 4, 2021

online pharmacy customer service

Patient Success Stories

At NorthWestPharmacy.com, we strive to be the best online pharmacy available. We love helping people find their medications at a more affordable price so they can comfortably maintain their health.

It’s something we’re passionate about, in addition to customer service. At a time when most companies are closing their call centers or automate them more and more, we continue to maintain a call center that is open seven days a week where you can quickly speak with a real human being.

We are proud of our customer satisfaction rating which has an overall 4.8/5 star rating based on over 400,000 reviews. In fact, we’re the most reviewed and independently highest-rated online pharmacy in the world.

If you’ve ordered from us before, you’re probably familiar with the company, our dedication to customer service, and our lowest price guarantee.

But if this is your first time purchasing medication from NorthWestPharmacy.com, you may be nervous — or perhaps you’re still trying to make up your mind.

Please allow us to introduce you to some of our satisfied customers so you can get a better idea of who we are, the reputation we strive to uphold, and what kind of savings you can expect to find.

The Benefits of Using Online Canadian Pharmacies: Patient Case Studies

With over 400,000 reviews to choose from, it’s tough to pick the stories that are the most impactful. We’ve been fortunate enough to have quite a few customers who have taken the time to talk with us in further detail about their experience with NorthWestPharmacy.com.

Here are some of our favorite patient success stories from the United States, but you can find more here.

Sarah: An Extreme Price Increase

A while back, we worked with one of our customers to capture her story on camera. Her name is Sarah, a vibrant young woman from Fairfax, Virginia. She came to us for the same reason most people do — because the cost of her medication was becoming too expensive.

Sarah had been taking the same medications for many years — about half of her life, as she tells it. In the past, she paid about $50.00 for a three-month supply of one prescription. Much like every other prescription on the market, the cost steadily increased over time.

Eventually, the cost of her prescription reached $2,000.00 per month, or an increase of 11,898% — a number so extreme that it doesn’t even make sense when you read it. Even when it’s occurring in smaller increments over time, that’s still a massive price difference.

At that point, Sarah felt like there wasn’t a thing she could do. If your medication costs $2,000.00 per month, what are your options?

It’s the medication your doctor prescribed for you. It’s the one that works best for you. If you go without it, your health will deteriorate.

It’s during circumstances like this that most insurance companies will tell you to try a medication that costs less. The ethics of that instruction aside, it isn’t even always possible. One of the common reasons for exorbitant medication costs is the lack of competition.

Some of the most expensive medications cost so much exactly for that reason — there’s no alternative. This basic tenet of a free market system cannot function properly, which means the price will remain high until some aspect of the situation gives way.

If the manufacturer of the medication you need to survive chooses to charge $2,000.00 per month and there are no other alternatives — or the available alternatives don’t manage your condition as effectively, as in Sarah’s case — you’re stuck.

This is where Sarah found herself as the shocking reality of her situation settled in for her. She was unable to take the available generic. She was completely out of options. “How do you plan for your future if the only thing you can really plan on and count on is going into more debt?” she asked.

One evening over dinner, she was talking to her family about the insanely high cost of her medication and the strain it was putting on her. Her aunt remembered that her grandfather had used NorthWestPharmacy.com to get their medications at a more affordable price, which led Sarah to our website.

“It seemed too good to be true,” Sarah admitted. “I was skeptical literally until I tried my medication. It was brand name… the exact same medication.”

The medication in question — the one that cost $2,000.00 per month was about $250.00 per month at NorthWestPharmacy.com. (She purchases it in 2-month increments, which costs her about $500.00.)

While $250.00 might still seem like a lot of money for a medication that used to cost her $16.67 per month ($50.00 for a 3-month supply), but when compared to the alternative, it felt like a bargain.

Sarah said her whole life changed after that, and she still gets her medication through NorthWestPharmacy.com. Sarah wonders, “why would you choose to continue to pay more for your medication costs when you can get the exact same thing from NorthWestPharmacy.com and save money?”

Sarah is grateful for the more affordable medication, obviously. But she’s also grateful for her peace of mind. “I don’t have to worry about it anymore. I don’t have to be on the phone with the insurance company. I don’t have to go to the pharmacy. It just comes right to my door.”

Patient Success Stories

Dr. Barry: Saving Money on Eye Medication

Dr. Barry is a practicing internal medicine physician in Norfolk, Virginia. During the course of his career, he’s witnessed firsthand the exorbitant cost increases for medication his patients need.

A while back, he began purchasing his own medications prescribed for his chronic eye condition through NorthWestPharmacy.com. Between the two prescription medications he needs, he saves more than $5,000.00 each year.

He chooses NorthWestPharmacy.com over his local pharmacy and the mail-order options available through his insurance company not only because of the money he saves but because of the customer service he receives.

He encourages his fellow Americans to research the cost of their medications at NorthWestPharmacy.com to see if they can save money the way he does.

Dr. Kelly: Medication Doesn’t Have to Cost This Much

Dr. Kelly practices medicine in North Providence, Rhode Island. She was drawn to NorthWestPharmacy.com because of the potential cost savings, and while her savings are more modest than some of our other patients (about $300.00 annually), she’s satisfied with her experience.

She is very confident in the authenticity of our prescription medications. Dr. Kelly encourages Americans to assess what pharmaceutical companies are pulling down in profits and make an informed decision about how they purchase their medication.

Dr. Barrett: Consumer Advocate and Medical Editor

Dr. Stephen Barrett is a medical editor who owns about 25 consumer protection websites. You could say he’s a bit of an expert on matters like pharmaceutical regulation and making sure that consumers are being looked after.

He started purchasing his medication from NorthWestPharmacy.com because a generic version of a drug he needed was “modestly priced and manufactured in a country that has adequate regulation.”

While some of his drugs aren’t too much of a difference in price, one medication alone is about $500.00 cheaper per year through NorthWestPharmacy.com.

Dr. Barrett wants Americans to remember that importation laws are heavily influenced by pharmaceutical companies so they could maximize profits in the U.S., where there are essentially no regulations on drug prices.

The comments from the physicians above come as little surprise to us since literally thousands of physicians are either our patients or refer their own patients, friends and family to NorthWestPharmacy.com. Healthcare professionals trust our international and online Canada pharmacy site. So can you.

Jane: Saving Money on Dermatological Medication

Jane lives in Philadelphia, Pennsylvania. She started purchasing the medications her dermatologist prescribed for her from NorthWestPharmacy.com because her insurance plan didn’t cover them.

Jane saves about $700.00 per year by shopping through our website. After three years of consistently excellent customer service and reliable deliveries of her exact medications, Jane says we’ve earned her complete confidence.

She believes you’ll be convinced once you try it, but she also recommends that you order your medication about 2-3 weeks in advance of when you’ll need it. Shipping can sometimes take longer than we’re all accustomed to, so leaving enough time is important.

Patient Success Stories

Deanna: Critical Medication for Her Daughter

Deanna lives in Fall City, Washington, where she takes care of her chronically ill daughter. She’s certainly experienced the runaround with their insurance company, getting approvals for medication her daughter needs. In the end, the drugs that work best for her aren’t even covered by insurance.

Before she placed her first order with us, Deanna made sure to do her research. She felt — and still feels — completely confident that the medication she’s ordering is authentic. She saves nearly $11,000.00 annually on her daughter’s medication by ordering it through NorthWestPharmacy.com instead of purchasing it within the U.S.

Danny: Saving Money on Myrbetriq

Danny lives in Scottsdale, Arizona, U.S. He was frustrated by how much his prescription for Myrbetriq cost him each month, and his friend encouraged him to look at NorthWestPharmacy.com to see if he’d save any money. Danny admits that he was skeptical at first but is now a big believer.

He saves about $2,000.00 per year and likes that he can call our customer service number and speak to a real person. Danny encourages Americans to “give NorthWestPharmacy.com a try. You won’t be disappointed.”

Patricia: Doctor Recommended

Patricia lives in Cache, Oklahoma. She learned about NorthWestPharmacy.com when her physician recommended us to her. Her medications had become too expensive for her to afford in the United States, so she decided to give us a chance.

Patricia says that the medication she receives from NorthWestPharmacy.com is exactly what she got from the brick-and-mortar pharmacy she used to get it from. Altogether, she saves about $800.00 per year with us.

Loretta: Pharmacist Recommended

Loretta lives in Annapolis, Maryland. She learned about NorthWestPharmacy.com when her pharmacist informed her that many of her older patients were purchasing medications from Canada instead of filling them in the U.S.

When her doctor switched her blood thinner from her old brand to Eliquis, she was shocked at the cost — over $400.00 for her first month. After following the pharmacists’ advice, she saved about half that amount through NorthWestPharmacy.com.

She saves about $3,500.00 annually on Eliquis alone and plans to transfer all her prescriptions to NorthWestPharmacy.com so she can save even more money.

Susan: Saving Money on Synthroid

Susan lives in Atlantic Beach, Florida. When her Synthroid became too expensive for her to handle, she started searching for a better price. (This is another case where the patient cannot take the generic version.)

Fortunately, she found NorthWestPharmacy.com, and she hasn’t looked back since. She has been a customer of ours for many years and is confident that the medication she receives is authentic.

Patient Success Stories

Marge: Saving on Post-Op Cancer Meds

After a breast cancer operation, Marge’s surgeon recommended she take a certain medication to prevent a recurrence and keep her bones strong. She lives in Tehachapi, California.

Marge’s insurance company only covered a small portion of the cost of her medication, so she started looking for alternative suppliers and found us. She says that she saves hundreds of dollars each year through NorthWestPharmacy.com.

Kenny: Saving Money on Advair

When Kenny (York, South Carolina) lost his group health insurance coverage, he had to pay out of pocket for Advair. His dad had purchased medication from NorthWestPharmacy.com and encouraged Kenny to give us a shot.

Kenny found that his Advair was about one-third of the cost that it would have been in the United States. He hasn’t noticed any difference in the medication at all and realizes now that the negative myths about online Canadian pharmacies are just that — myths.

Saving On Your Prescriptions with an Online Canadian Pharmacy

We understand that choosing an online Canadian pharmacy can seem daunting at first, but we also know that first-hand experience is one of the most beneficial. Sarah told us that reading our reviews helped her make her decision.

“NorthWestPharmacy.com has changed my life,” says Sarah. “And if I can help somebody take that leap — to just try it — this is totally worth it.”

We’re grateful to be able to help people like Sarah — and everyone else on this list — get the medication they need and we are incredibly appreciative of the trust they place in us. If you’re ready to save money on your medication, we'd love to help you.

If you’re comfortable, you can order the medication through the website. If you’d like some guidance or have questions, feel free to give us a call at 1-866-539-5330 or email us at CustomerService@NorthWestPharmacy.com.

We’re looking forward to helping you!

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