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September 2020 - Newsletter #2

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Current Delivery Times and Why Consumers Should Plan Ahead

Drug shortages and potential price increases are factors consumers should be aware of when it comes to the pandemic's impact on their prescription drug supply. See our recent newsletters on these subjects for more information by clicking the links above.
What are the Current Delivery Times?

For orders shipped to our customers in July 2020, the average delivery time was shorter than in the previous couple of months, which is great news; it was two to five weeks. (In the previous couple of months, it was three to six weeks.)

Please note that these are the average delivery timelines we are observing but some parcels are arriving as quickly as a week after shipping while others can take more than five weeks. As discussed below, however, caution should be exercised in assuming delivery times will continue to improve as December approaches. We forecast that delivery times could be significantly longer in the coming months. That's why our website and call center disclosures continue to reference the three to six-week average delivery times despite the improvement we saw for orders shipped in July.

Delays with USPS Persist

In late August, the Kaiser Family Foundation, non-profit organization that provides independent information on national health issues, warned that "[p]otential mail service delays could also be a concern for people who receive prescription drugs from mail-order pharmacies."

"… the widespread delays have affected deliveries of prescription drugs …"

Since then, Forbes has confirmed that a "recent Navigator Research poll found that 32% of respondents had experienced more mail delays than usual recently, and the widespread delays have affected deliveries of prescription drugs …". In a recent newsletter, we reported that delivery delays with USPS have even meant delays for veterans receiving medications from the Veterans Administration for critical prescriptions and we cited one of many people affected by prescription drug delivery delays - an 82 year old Texan who went without his heart medication for a week.

Exacerbating the Extended Delivery Times With USPS: The Holiday Season

Every year, we notify customers in advance about the delays with customs clearance and delivery that occur during the holiday season. But with the holiday season approaching during this time of pandemic, we remind customers well in advance to plan far ahead when ordering because the United States Postal Service is already facing significantly increased package volumes which will increase further during the holiday season and likely exacerbate delivery delays.

Take Advantage of Our Potentially Time-Limited Reduced Shipping Fee

It may seem counterintuitive with the slower delivery service from postal agencies during the pandemic, but we are incurring significantly higher shipping rates when shipping customer parcels. Yet we've reduced our shipping fee to help minimize the impact on our customers and make it easier to order their medications now. But we do not know what further Covid-19 surcharges or other rate increases we will face in the coming weeks so we may only be able to maintain the lower shipping fee of today for a limited time.

The good news is that has been successfully taking, processing and delivering affordable prescription drugs throughout the entire coronavirus crisis and continues to do so.

So please take advantage of the potentially time-limited reduced shipping fee and don't wait for more product price increases, pharmaceutical shortages or delivery systems to experience further delays as the coronavirus continues to spread. We encourage customers who may need medications in the coming months to place their orders now.

With more than 375,000 customer reviews, is the most reviewed and independently five-star rated online pharmacy in the world providing lower cost medications from abroad to customers worldwide. Nobody offering safe and affordable pharmaceuticals from abroad can match our supply and delivery capacity during this difficult time so please be assured we are successfully leveraging all our capacity and ensuring orders reach customers as fast as possible in the circumstances.

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